Orders ship within 24 hours on business days, and most US orders arrive within 6 to 12 business days. The live delivery estimate on each product page shows the current timeline for your address. Full details in our Shipping Policy.

Your tracking number is emailed as soon as the carrier scans your package, and you can check it any time on our Track Your Order page. Allow 1 to 3 business days after the shipping email for tracking events to appear. If tracking has not moved in more than 7 days, send us a message below and we will investigate with the carrier immediately.

Use your Cervia device every day for up to 100 nights from delivery. If you do not feel the difference, reach out for a full refund. No hoops, no return fees. Full details in our Refund & Return Policy.

Send us a message through the form below with your order number and a short note. Our support team replies within 24 hours with your return authorization and simple instructions. Please wait for the authorization before sending anything back. Full steps in the Refund & Return Policy.

Every Cervia device is covered for 1 year against manufacturing defects under normal home use. If something is wrong, send us a message below with your order number and a photo or short video, and we will repair, replace, or refund it.